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Refund & Returns Policy

  1. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. To complete your return, we require a receipt or proof of purchase.
  • Refunds
    1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    2. We will also notify you of the approval or rejection of your refund.
    3. If you are approved, then your refund will be processed and credited to your
    4. Bank Account or any online method of payment

    5. Offers & Bundles Policy

      • Products purchased under special offers, discounts, promotions, or bundle deals are non-refundable and non-exchangeable.

      • Change of mind after placing the order is not applicable.

      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
      • We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed and credited to your
  • Late or missing refunds
  1. If you haven’t received a refund yet, first check your bank account again.
  2. Next, contact your bank. There is often some processing time before a refund is posted.
  3. If you’ve done all of this and you still have not received your refund yet, please contact us at store@herseys.pk
  • Exchanges
  1. We only replace items if they are defective or damaged. If you need to exchange it for the same item,
  2. send us an email at store@herseys.pk and send us pictures of that product or item.
  3. You will be responsible for paying for your own shipping costs for returning your item.
  4. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at store@herseys.pk for questions related to refunds and returns.