At Herseys, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes cancellations are necessary. Below are the details of our cancellation policy:

Order Cancellation

• Before Shipment: You can cancel your order free of charge at any time before it has been processed and shipped. To cancel an order, please contact us as soon as possible via email or WhatsApp.
• After Shipment: Once your order has been shipped, we are unable to cancel it. However, you may return the product once received, following our return policy.

How to Cancel an Order

To cancel an order, please contact us with the following details:

• Order number
• Name and contact details

Contact Us

If you have any questions or concerns, please feel free to contact us at:

Email: [email protected]

Phone: +92 311 1188875